Shipping and Return
At Shaheen Farouk Designs (SFD), we take pride in securely packing and delivering our premium handcrafted planters, outdoor furniture, decorative lighting, and custom fountains. To guarantee the utmost safety of our heavy and high-value pieces within Egypt, we deliver directly using our own dedicated company fleet. For regional and global destinations, we partner with trusted logistics experts.
Please note that manufacturing and processing times are entirely separate from delivery times.
1. Manufacturing & Processing Times (Prior to Delivery)
Before your order is dispatched, it goes through our processing or manufacturing stages:
In-Stock Items: Prepared and packed for dispatch within 2–7 business days.
Out-of-Stock Items: Require a manufacturing period of 2–4 weeks.
Made-to-Order & Custom Projects: These unique pieces require precise craftsmanship. Estimated production timelines will be confirmed by our team upon order placement and contract agreement.
2. Delivery Timelines (Post-Production)
Once your item is fully manufactured, packed, and ready to leave our facilities, the following delivery timelines apply:
| Destination Region | Delivery Method | Estimated Delivery Time (Post-Production) |
| Egypt (All Governorates) | SFD’s Dedicated Fleet | 5–7 business days |
| GCC & Middle East | Premium International Courier | 10–15 business days |
| Europe, USA, Canada | Premium International Courier | 15–30 business days (varies by customs) |
Note: For deliveries to regions not listed above, please contact us directly to discuss custom shipping solutions.
3. Shipping Costs & Import Duties
Standard Orders: Shipping is free and included in the product price for standard retail orders, unless otherwise stated.
Custom & Bulk Orders: Shipping costs for B2B trade, bulk orders, or customized items are calculated based on product size, weight, and the final destination.
Customs & Duties: International buyers are fully responsible for any local customs fees, import duties, or taxes applied by their country’s regulations.
4. Tracking & Notifications
Once your premium pieces are dispatched, you will receive an email or WhatsApp message. For deliveries within Egypt, our dedicated delivery team will contact you directly to coordinate the exact drop-off time and ensure a seamless handover.
5. Return & Refund Policy
Because our products are handcrafted and often customized to elevate your specific spaces, we enforce a strict but fair return policy to maintain our quality standards:
Damages Upon Arrival: You must report any transit damages or defects within 48 hours of delivery. Please contact us immediately with clear photos and details of the issue. We will arrange a repair, replacement, or refund as appropriate.
Standard Returns: If you are unsatisfied with an in-stock, non-customized item, you may request a return within 14 days of delivery. The item must be in its original, unused condition and packaging. Return shipping costs are the responsibility of the buyer.
Non-Returnable Items: Made-to-order, customized pieces, and bulk B2B orders are strictly non-refundable and cannot be returned unless they arrive defective or damaged.
Contact Information
For any questions regarding shipping timelines, custom quotes, or returns, please reach out to our support team:
Phone / WhatsApp: +20 10 50337418
Headquarters: 6 Roushdy Basha, Mustafa Kamel WA Bolkli, Sidi Gaber, Alexandria Governorate 5433141
