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Privacy Policy

Effective Date: January 01, 2025

At Shaheen Farouk Designs (SFD), we are committed to safeguarding your privacy. This policy describes the information we collect, how we use it, and your rights and choices. By using our website, interacting with our interactive services, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy. Please remember that your use of the Website is also subject to our Terms of Use.

We are fully committed to complying with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and data protection guidelines in the Gulf Cooperation Council (GCC) region.

1. Categories & Types of Information We Collect

We collect the following categories of personal information to provide you with a premium shopping and project execution experience:

  • Identifiers: First and last name, email address, mailing address, ZIP/Postal code, phone number.

  • Geolocation Data: General location based on IP address to optimize shipping and delivery estimates.

  • Financial Information: Credit card, debit card, and bank account information processed securely via our payment gateways.

  • Commercial Information: Information about products (e.g., outdoor furniture, fountains, planters) or services (e.g., landscape design) you purchased, considered buying, or requested a quote for.

  • Internet or Network Activity: IP address, browser type, and interaction with our website (including chatbot or WhatsApp interactions).

2. Sources of Information We Collect

  • Directly from You: When you place an order, request a B2B quote, contact customer service, or register an account.

  • Passive/Technical Collection: Using cookies and analytics tools (such as Google Analytics) to monitor website performance and user experience.

3. How We Use Your Information

  • To Facilitate Purchases & Projects: To process your orders, schedule landscape execution, coordinate heavy-freight shipping, and provide technical support.

  • To Offer Specialized Services: To manage B2B trade accounts for engineers and contractors, or to handle custom design consultations.

  • To Send Promotional Communications: To notify you about new product launches, exclusive design collections, and offers (you may opt-out at any time).

  • To Improve Customer Relations: To analyze trends and optimize our website for a seamless, luxury browsing experience.

  • For Legal and Fraud Prevention: To comply with legal obligations and protect our rights and the security of our customers.

4. How We Share, Disclose, or Sell Your Information

We do not sell your personal information. We only share your data with trusted third-party partners who help us operate our business—such as secure payment processors, specialized shipping and logistics companies, and IT service providers. These partners are legally bound to keep your data secure. We may also disclose your information if required by law.

5. Your Rights and Choices

Depending on your location (such as the EU, California, or GCC), you have specific rights regarding your data:

  • The right to access, correct, update, or delete your personal information.

  • The right to opt-out of marketing communications.

  • The right to data portability and to object to certain types of processing.

To make a privacy request or manage your data preferences, please contact us at info@shaheenfaroukdesigns.com.

6. Interactive Services & Social Media

  • Live Chat & WhatsApp: By using our interactive services for quotes or support, you consent to the collection of the provided information for order processing and quality assurance.

  • User-Generated Content: By tagging SFD or using our official hashtags, you grant us permission to feature your beautiful spaces on our platforms, with proper credit.

7. Protecting Children’s Privacy

Our luxury design services and products are not intended for use by children under the age of 18. We do not knowingly collect personal data from minors.

8. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to seek an informal, professional resolution. If unresolved, disputes arising from your use of our website will be handled in accordance with the applicable commercial laws of your jurisdiction.

9. Contact Information

For any questions or concerns regarding your data, please reach out to us: